LCD TV sales warranty
machine 1 year warranty LCD screen 3-year warranty
( a ) home repair services
1, TV product from the date of sale ( with a valid invoice ) within the warranty period free warranty , the warranty period or warranty liability exceed the scope of charging fees in accordance with the provisions of repair ;
2 , the national unified repair , consulting, complaint Service Hotline +49 755-86019657 , 365 days to provide hotline services ;
3 , the urban site service within 24 hours , within 48 hours of peri-urban areas -site service , towns, remote rural areas telephone booking site service time .
( Two ) the following products do not provide on-site service
1, the product sales process random gifts ;
2, the remote device;
3, TV products, maintenance, testing or product feature upgrade , the user can demand sent to the local customer service center processing .
( Three ) in strict accordance with the national " three guarantees" provisions withdrawal, exchange , repair service
( Four ) TV product from the date of sale ( with a valid invoice ) within the warranty period free warranty , the warranty period is more than one of the following situations , do not belong to the " three guarantees" range , in accordance with company policy the introduction of fee maintenance fee :
( A ) more than three packs of validity ;
( 2 ) No warranty card and a valid invoice or warranty card on the content and physical goods repaired or altered identification does not match ;
( 3 ) not to use products manual requires the use, maintenance , custody of the damage ;
( 4 ) a foreign substance enters cause damage or malfunction ;
( 5 ) Non- manufactured products of the company caused by failure ;
( 6 ) Non- service personnel stationed abroad by the company or authorized service personnel network maintenance, dismantled without damage ;
( 7 ) due to force majeure ( such as lightning, excessive voltage , earthquakes, floods, fires and other natural disasters ) damage ;
( 8 ) There are special instructions beyond the explicit warranty duration and scope of products ( such as for commercial purposes under the conditions of use and other special products ) ( five )? TV product machine and its major components warranty period :
|
Product
|
Warranty period ( months )
|
Name of the main components
|
Back -up time ( days )
|
Switch time ( days )
|
|
Machine
|
Main components
|
|
Household LED TV
|
12
|
36 -
|
Plasma screen , with the screen assembly ( drive components , logic components )
|
7
|
15
|
|
Household LCD TV
|
12
|
36
|
Plasma screen , with the screen assembly ( drive components , logic components )
|
7
|
15
|
|
3D LCD TV
|
12
|
36
|
Inverter, adapter , CPU ( except the display )
|
7
|
15
|
|
Intelligent LCD TV
|
12
|
36
|
LCD screen , with the screen assembly ( backlight assembly logic components )
|
7
|
15
|
Note: a randomized machine warranty with remote control , remote control user- repair kits purchased three months ;
2, in the country after the introduction of flat repair service standards , in accordance with national standards ;
3, the above policy only applies to normal products and services, extended warranty extended warranty products in accordance with the contract terms.
|
|
Company Introduction
CMAC GROUP Hotline (