Language:
 
 
       
Support    
 
Contact us

      CMAC Group
Tel:  0086 755-8601 9657
Fax: 0086 755-8601 6652


 
Guarantee Clause

LCD TV sales warranty

machine 1 year warranty LCD screen 3-year warranty

( a ) home repair services

1, TV product from the date of sale ( with a valid invoice ) within the warranty period free warranty , the warranty period or warranty liability exceed the scope of charging fees in accordance with the provisions of repair ;

2 , the national unified repair , consulting, complaint Service Hotline +49 755-86019657 , 365 days to provide hotline services ;

3 , the urban site service within 24 hours , within 48 hours of peri-urban areas -site service , towns, remote rural areas telephone booking site service time .

( Two ) the following products do not provide on-site service

1, the product sales process random gifts ;

2, the remote device;

3, TV products, maintenance, testing or product feature upgrade , the user can demand sent to the local customer service center processing .

( Three ) in strict accordance with the national " three guarantees" provisions withdrawal, exchange , repair service

( Four ) TV product from the date of sale ( with a valid invoice ) within the warranty period free warranty , the warranty period is more than one of the following situations , do not belong to the " three guarantees" range , in accordance with company policy the introduction of fee maintenance fee :

( A ) more than three packs of validity ;

( 2 ) No warranty card and a valid invoice or warranty card on the content and physical goods repaired or altered identification does not match ;

( 3 ) not to use products manual requires the use, maintenance , custody of the damage ;

( 4 ) a foreign substance enters cause damage or malfunction ;

( 5 ) Non- manufactured products of the company caused by failure ;

( 6 ) Non- service personnel stationed abroad by the company or authorized service personnel network maintenance, dismantled without damage ;

( 7 ) due to force majeure ( such as lightning, excessive voltage , earthquakes, floods, fires and other natural disasters ) damage ;

( 8 ) There are special instructions beyond the explicit warranty duration and scope of products ( such as for commercial purposes under the conditions of use and other special products ) ( five )? TV product machine and its major components warranty period :

Product Warranty period ( months ) Name of the main components Back -up time ( days ) Switch time ( days )
Machine Main components
Household LED TV 12 36 - Plasma screen , with the screen assembly ( drive components , logic components ) 7 15
Household LCD TV 12 36 Plasma screen , with the screen assembly ( drive components , logic components ) 7 15
3D LCD TV 12 36 Inverter, adapter , CPU ( except the display ) 7 15
Intelligent LCD TV 12 36 LCD screen , with the screen assembly ( backlight assembly logic components ) 7 15
Note: a randomized machine warranty with remote control , remote control user- repair kits purchased three months ;
2, in the country after the introduction of flat repair service standards , in accordance with national standards ;
3, the above policy only applies to normal products and services, extended warranty extended warranty products in accordance with the contract terms.

About Us Main Product Quality Technology Support Language Version
Company Introduction
News
Corporate Culture
Cooperative Partners
Company Activity
Home LED TV
Special TV
Digital Signage
Touch Display
Quality Control
Product Certification
Patents
R&D Center
Sales Service
Guarantee Clause
Customer Message
Product Literature
Download
Chinese
English
 
Links
Mail subscription
Subscription
All Rights Reserved © CMAC GROUP 粤ICP备14042903号
CMAC GROUP Hotline (0086 755-8601 9657)